Frequently Asked Questions
ePaper
How are ePaper subscriptions billed?
How do I cancel my ePaper subscription?
How do I manage my ePaper subscription and billing information?Ěý
How do I receive my Digital News Subscription Tax Credit?
How do I start an ePaper subscription?
I get home delivery of the printed newspaper. Do I get the ePaper?
What do I do if I forget or want to change my ePaper password?
What is the cancellation and refund policy for ePaper?
What is the difference between ePaper and Online Access?
When I go on vacation, can I put my ePaper subscription on hold?
Who is PressReader or NewspaperDirect?
How are ePaper subscriptions billed?
You can pay for your ePaper Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from PressReader/Newspaper Direct as “PRESSREADER EPAPER RICHMOND BC.”
Monthly subscriptions are billed in advance every month and are renewed automatically.
Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.
How do I cancel my ePaper subscription?
For cancellation requests related to your current ePaper subscription, find your publication below and email us at the appropriate address.
National
National Post
epapersupport@nationalpost.com
Financial Post
FinancialPost@postmediasupport.com
British Columbia
The Province
epapersupport@sunprovince.com
Vancouver Sun
epapersupport@vancouversun.com
Alberta
Calgary Herald
epapersupport@calgaryherald.com
Calgary Sun
eservicesupport@postmedia.com
Edmonton Journal
epapersupport@edmontonjournal.com
Edmonton Sun
eservicesupport@postmedia.com
Saskatchewan
Regina-Leader Post
epapersupport@leaderpost.com
Saskatoon StarPhoenix
epapersupport@postmedia.com
Ontario
Kingston Whig-Standard
eservicesupport@postmedia.com
London Free Press
eservicesupport@postmedia.com
Ottawa Citizen
epapersupport@ottawacitizen.com
Ottawa Sun
eservicesupport@postmedia.com
Windsor Star
epapersupport@windsorstar.com
Quebec
Montreal Gazette
epapersupport@montrealgazette.com
New Brunswick
Telegraph-Journal
brunswicknews@postmedia.com
Prince Edward Island
The Guardian pniatlanticdigital@postmedia.com
The Journal Pioneer
pniatlanticdigital@postmedia.com
Nova Scotia
The Chronicle Herald
pniatlanticdigital@postmedia.com
The Cape Breton Post
pniatlanticdigital@postmedia.com
Annapolis Valley Register
pniatlanticdigital@postmedia.com
The News
pniatlanticdigital@postmedia.com
Tri-County Vanguard
pniatlanticsupport@postmedia.com
Truro News
pniatlanticdigital@postmedia.com
Valley Journal Advertiser
pniatlanticdigital@postmedia.com
Newfoundland & Labrador
The Telegram
pniatlanticdigital@postmedia.com
How do I manage my ePaper subscription and billing information?
- Find your publication, click on the link and sign in:
National
National Post
Financial Post
British Columbia
The Province
Vancouver Sun
Alberta
Calgary Herald
Calgary Sun
Edmonton Journal
Edmonton Sun
Saskatchewan
Regina-Leader Post
Saskatoon StarPhoenix
Ontario
Kingston Whig-Standard
London Free Press
Ottawa Citizen
Ottawa Sun
Windsor Star
Quebec
Montreal Gazette
New Brunswick
Telegraph-JournalĚý
Prince Edward Island
The Guardian pniatlanticdigital@postmedia.com
The Journal Pioneer
Nova Scotia
The Chronicle Herald
The Cape Breton Post
Annapolis Valley Register
The News
Tri-County Vanguard
Truro News
Valley Journal Advertiser
Newfoundland & Labrador
The Telegram
2. Click on the drop-down menu in the upper right-hand corner of the website and select My Account
3. Select the Subscription tab
4. Once there, you will be able to view and manage your subscription(s)
5. To update payment information, scroll down past the subscription history until you see the Payment Method section.
How do I receive my Digital News Subscription Tax Credit?
As an ePaper subscriber, your subscription qualifies for the Digital News Subscription Tax Credit. You can claim the total amount paid for your Postmedia Digital subscription during the year 2024. Postmedia’s QCJO number is Q9469016. For more information regarding the Digital News Subscription Tax Credit, please visit our Tax Credit page. The Canadian government introduced the Digital News Subscription Tax Credit that subscribers can claim on their personal income tax and benefit return from the years 2020 to 2024.
How do I start an ePaper subscription?
Access to the ePaper is included with your subscription. We offer several ePaper subscription options. Please visit your preferred publication’s subscription offers page via the Subscribe button at the upper right corner of the homepage when viewed on desktop, or at the top of the homepage on mobile to see features and prices.
I get home delivery of the printed newspaper. Do I get the ePaper?
Yes! The ePaper is included with your Home Delivery Subscription.
To activate your ePaper access:
- Find the publication you subscribe to, visit the appropriate link and click Activate Your Account:
National
National Post
Financial Post
British Columbia
The Province
Vancouver Sun
Alberta
Calgary Herald
Calgary Sun
Edmonton Journal
Edmonton Sun
Saskatchewan
Regina-Leader Post
Saskatoon StarPhoenix
Ontario
Kingston Whig-Standard
London Free Press
Ottawa Citizen
Ottawa Sun
Windsor Star
Quebec
Montreal Gazette
New Brunswick
Telegraph-JournalĚý
Prince Edward Island
The Guardian
The Journal Pioneer
Nova Scotia
The Chronicle Herald
The Cape Breton Post
Annapolis Valley Register
The News
Tri-County Vanguard
Truro News
Valley Journal Advertiser
Newfoundland & Labrador
The Telegram
2. Under the sign in options, select Create an AccountĚý
3. When registering, be sure to include your phone number and postal code, as this will link your print subscription with your ePaper accessĚý.
If you’ve already created an account and your ePaper access doesn’t seem to be available, please contact us via the appropriate link below so we can verify your information.
National
National Post
Financial Post
British Columbia
The Province
Vancouver Sun
Alberta
Calgary Herald
Calgary Sun
Edmonton Journal
Edmonton Sun
Saskatchewan
Regina-Leader Post
Saskatoon StarPhoenix
Ontario
Kingston Whig-Standard
London Free Press
Ottawa Citizen
Ottawa Sun
Windsor Star
Quebec
Montreal Gazette
New Brunswick
Telegraph-Journal
What do I do if I forget or want to change my ePaper password?
- Find the publication you subscribe to below, click on the link, then click Sign In
National
National Post
Financial Post
British Columbia
The Province
Vancouver Sun
Alberta
Calgary Herald
Calgary Sun
Edmonton Journal
Edmonton Sun
Saskatchewan
Regina-Leader Post
Saskatoon StarPhoenix
Ontario
Kingston Whig-Standard
London Free Press
Ottawa Citizen
Ottawa Sun
Windsor Star
Quebec
Montreal Gazette
New Brunswick
Telegraph-JournalĚý
Prince Edward Island
The Guardian
The Journal Pioneer
Nova Scotia
The Chronicle Herald
The Cape Breton Post
Annapolis Valley Register
The News
Tri-County Vanguard
Truro News
Valley Journal Advertiser
Newfoundland & Labrador
The Telegram
2. Above the password box, click Forgot PasswordĚý
3. Enter your email address and click Submit. This will send you an email with a link to reset your password
4. After clicking the link, you will be prompted to enter and reconfirm your new password
5. Click Submit and your password will be updated
What is the cancellation and refund policy for ePaper?
You can cancel your ePaper subscription at any time.
Once you cancel, we will stop charging your account for the following billing cycle. All ePaper subscriptions are non-refundable. You will continue to have access to the ePaper, including access to the online publication, until your subscription expiry/cancellation date. We cannot refund promotional offers or gift cards.
What is the difference between ePaper and Online Access?
The ePaper is a page-by-page replica of the day’s printed newspaper — including all stories, sections, photos and ads — and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text or easier reading, and share stories with friends.
Online Access provides you with unlimited access to all content on the website of the publication you are subscribed to.
What is the ePaper?
The ePaper is an exact full-featured replica of the printed copy available online. Sections and supplements are laid out just as in the print edition, but complemented by a variety of digital tools that enhance the printed newspaper’s look and feel.
When I go on vacation, can I put my ePaper subscription on hold?
Since the ePaper is available from any device anywhere in the world, you can enjoy it even when you’re away. (Please note, it is not possible to put your Online Access subscription on hold.)
Who is PressReader or NewspaperDirect?
PressReader (formerly NewspaperDirect) is the vendor providing the technology to support the ePaper.
Online Access
Can I use the same Sign In credentials as my current Online subscription?
How are Online Access subscriptions billed?
How can I report a comment or commenter?
How can I subscribe using the App?
How can I update my selections in the App?
How do I cancel my Online subscription?
How do I manage my Online Access subscription and billing information?
How Do I manage my subscription in the App?
How do I receive my Digital News Subscription Tax Credit?
How do I subscribe to Online Access?
How do I update my display name?
How many articles can I read as a non-subscriber?
How will my payment show on my Credit Card statement?
I am trying to subscribe but having account issues. How can I resolve this?
If I want to navigate to a specific property, what steps should I take?
I get home delivery of the printed newspaper. Do I get Online Access?
Is there a fee to download the new App?
What are the subscriber benefits and features using the new App?
What are your community guidelines for commenting?
What do I do if I forget or want to change my Online Access password?
What if I buy the App through the App store?
What is an Online Access subscription?
What is the cancellation and refund policy?
What is the difference between Online Access and ePaper?
What should I do if I have issues registering or logging into my account?
When I go on vacation, can I put my Online Access subscription on hold?
Why can’t others see my comments?
Why do I need to register or subscribe to access more articles?
Why do some articles have commenting disabled?
Why is commenting closed early on some articles?
Why is it necessary to choose properties, categories, and authors?
As an existing Online Access subscriber, I am having trouble signing in to the App. What steps should I take?
Log in to the App using the same credential or username and password you use on the website of the publication you subscribe to. If problems persist, contact Customer Service for assistance at appsupport@postmedia.com.
Can I use the same Sign In credentials as my current Online subscription?
Yes, please use the same log in credentials in the App that you use to log in to the website of the publication you subscribe to. You can utilize your online log in credentials to Sign into the App.
How are Online Access subscriptions billed?
You can pay for your Online Access subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from Postmedia Digital Subscription.
Monthly subscriptions are billed in advance every 30 days and are renewed automatically.
Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.
Auto-renewal preferences can be managed online under “Manage My Subscription.”
How can I report a comment or commenter?
You may use the “Report” button on the individual comment you wish to flag. Our third-party moderator will review the comment or commenter in question and make a determination based on our community guidelines. The “Report” option is visible in the bottom right-hand corner of each comment. You must hover over the comment to see this option.
How can I subscribe using the App?
There will be multiple opportunities to subscribe when setting up your App preferences.
How can I update my selections in the App?
When signed in, select My Account in the bottom right and you can modify your selections under Manage My Feed.
How do I cancel my Online subscription?
For cancellation requests related to your current Online Access subscription, please find your publication below and email us at the appropriate address.
National
National Post
CustServ@nationalpost.com
Financial Post
Custserv@nationalpost.com
British Columbia
The Province
mysubscription@sunprovince.com
Vancouver Sun
mysubscription@sunprovince.com
Alberta
Calgary Herald
mysubscription@calgaryherald.com
Calgary Sun
mysubscription@postmedia.com
Edmonton Journal
mysubscription@edmontonjournal.com
Edmonton Sun
mysubscription@postmedia.com
Saskatchewan
Regina-Leader Post
mysubscription@leaderpost.com
Saskatoon StarPhoenix
mysubscription@thestarphoenix.com
Ontario
Kingston Whig-Standard
eservicesupport@postmedia.com
London Free Press
eservicesupport@postmedia.com
Ottawa Citizen
mysubscription@ottawacitizen.com
Ottawa Sun
mysubscription@postmedia.com
Windsor Star
mysubscription@windsorstar.com
Quebec
Montreal Gazette
mysubscription@montrealgazette.com
New Brunswick
Telegraph-Journal
brunswicknews@postmedia.com
Prince Edward Island
The Guardian pniatlanticsupport@postmedia.com
The Journal Pioneer
pniatlanticsupport@postmedia.com
Nova Scotia
The Chronicle Herald
pniatlanticsupport@postmedia.com
The Cape Breton Post
pniatlanticsupport@postmedia.com
Annapolis Valley Register
pniatlanticsupport@postmedia.com
The News
pniatlanticsupport@postmedia.com
Tri-County Vanguard
pniatlanticsupport@postmedia.com
Truro News
pniatlanticsupport@postmedia.com
Valley Journal Advertiser
pniatlanticsupport@postmedia.com
Newfoundland & Labrador
The Telegram
pniatlanticsupport@postmedia.com
How do I manage my Online Access subscription and billing information?
Please follow these steps to manage your account online:
- Visit the website of the publication you subscribe to and look in the top-right corner.
- Click “Sign In” to sign into your account. Once you are signed in, you can click “My Account”
- Select “My Subscriptions” under “My Account”
- In the Online Access box, click “Manage”
- From there, you will be able to manage your subscription (“Library” tab) and update your payment information (“Cards” tab) among other options
How do I receive my Digital News Subscription Tax Credit?
As an Online Access subscriber, your subscription qualifies for the Digital News Subscription Tax Credit. You can claim the total amount paid for your Postmedia Digital subscription during the year 2024. Postmedia’s QCJO number is Q9469016. For more information regarding the Digital News Subscription Tax Credit, please visit our Tax Credit page.
How do I subscribe to Online Access?
Please visit your preferred publication’s subscription offers page via the Subscribe button at the upper right corner of the homepage when viewed on desktop, or at the top of the homepage on mobile to see features and prices.
How do I update my display name?
You can update your display name by logging into your account, clicking on “My Account” and then “Profile.” You should then click on “Update” next to your display name.
If this doesn’t work, please contact Customer Service.
How many articles can I read as a non-subscriber?
Anonymous users can read one metered article, while Registered users can access 3 articles before being prompted to subscribe for unlimited article access.
How will my payment show on my Credit Card statement?
The description on your Credit Card Statement will show as “POSTMEDIA DIGITAL SUBSCRIPTIONS.”
I am an existing subscriber on the old app and having issues with my subscription on the new App. What can I do?
Navigate to My Account in the bottom right and try clicking on the “Restore subscription” button. If the problem persists, contact Customer Service for assistance at appsupport@postmedia.com
I am trying to subscribe but having account issues. How can I resolve this?
Contact Customer Service at appsupport@postmedia.com and we’ll work on addressing the issues you’re experiencing.
If I want to navigate to a specific property, what steps should I take?
Click on the specific property logo at the top of the My Feed page or navigate to the Discover page. Select the specific property from the drop-down menu in the top left corner.
I get home delivery of the printed newspaper. Do I get Online Access?
Yes! Online Access is included with your Home Delivery Subscription.
To activate your unlimited Online Access, visit the Online Access activation page of the publication you subscribe to below.
National
National Post
Financial Post
British Columbia
The Province
Vancouver Sun
Alberta
Calgary Herald
Calgary Sun
Edmonton Journal
Edmonton Sun
Saskatchewan
Regina-Leader Post
Saskatoon StarPhoenix
Ontario
Kingston Whig-Standard
London Free Press
Ottawa Citizen
Ottawa Sun
Windsor Star
Quebec
Montreal Gazette
New Brunswick
Telegraph-JournalĚý
brunswicknews@postmedia.com
or call 1-800-222-9710Ěý
Prince Edward Island
The Guardian
The Journal Pioneer
Nova Scotia
The Chronicle Herald
The Cape Breton Post
Annapolis Valley Register
The News
Tri-County Vanguard
Truro News
Valley Journal Advertiser
Newfoundland & Labrador
The Telegram
Is there a fee to download the new App?
As an ePaper, Online or Print subscriber, Registered or Anonymous user, you can download the app free of charge from the App store.
What are the subscriber benefits and features using the new App?
As an ePaper, Online or Print subscriber, the new App provides many benefits and features. It allows you to customize your news feeds based on preferred publications, select categories providing a more focused and relevant news feed tailored to your specific interests and choose authors to ensure content is aligned with your writing styles and perspectives. What’s more, you will have access to all premium content available only to subscribers.
What are your community guidelines for commenting?
A copy of our community guidelines is available here: /community-guidelines/
What do I do if I forget or want to change my Online Access password?
- Visit the publication’s website and look in the top-right corner.
- Click Sign In and then Forgot Password above the password box
- Enter your email address and click Submit. This will send you an email with a link to reset your password
- After clicking the link, you will be prompted to enter and reconfirm your new password
- Click Submit and your password will be updated
What if I buy the App through the App store?
If you are not a current subscriber but still purchased the new app through the App store, you can customize your news feeds based on preferred publications, select categories of interest and choose authors. You will not receive access to our websites, ePaper nor premium content available only to Subscribers.
What is an Online Access subscription?
An Online Access subscription provides you with unlimited access to a publication’s website and access to the ePaper.
What is the cancellation and refund policy?
You can cancel your Online Access subscription at any time.
Once you cancel, we will stop charging your account for the following billing cycle. All Online subscriptions are non-refundable. You will continue to have access to the online publication, including the ePaper, until your subscription expiry/cancellation date.
We cannot refund promotional offers or gift cards.
What is the difference between Online Access and ePaper?
Online Access provides you with unlimited access to all of the content on a publication’s website.
The ePaper is a page-by-page replica of the day’s printed newspaper — including all stories, sections, photos and ads — and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.
What should I do if I have issues registering or logging into my account?
Contact Customer Service at appsupport@postmedia.com and we’ll assist you in resolving the problem.
When I go on vacation, can I put my Online Access subscription on hold?
Since Online Access is available from any device anywhere in the world, you can enjoy it even when you’re away. (Please note, it is not possible to put your Online Access subscription on hold.)
Why can’t others see my comments?
If you are using Edge, it is one of the browsers that blocks our commenting widget if any of a list of adblocker versions is turned on. You will need to accept third-party cookies in order to comment using an Edge browser. Instructions on how to do this are below. Open Microsoft Edge on your computer.
- Click on the three-dot menu icon in the top-right corner of the browser window.
- Select “Settings” from the drop-down menu.
- In the Settings menu, scroll down and click on “Privacy, search and services” in the left sidebar.
- Under the “Privacy” section, click on the “Cookies and site permissions” option.
- Next, click on the “Cookies and site data” option.
- Here, you can toggle the switch to ”Block third-party cookies” to prevent third-party cookies from being saved on your browser.
- You can also manage exceptions by clicking on “Manage exceptions” under the “Sites that can always use cookies” section. Here, you can add specific websites to allow or block third-party cookies.
- After making your changes, you can close the Settings tab.
If you are not using Edge as your browser and you are unable to comment, please visit the appropriate publication’s contact page and select “Website Commenting Support.”
National
National Post
Financial Post
British Columbia
The Province
Vancouver Sun
Alberta
Calgary Herald
Calgary Sun
Edmonton Journal
Edmonton Sun
Saskatchewan
Regina-Leader Post
Saskatoon StarPhoenix
Ontario
Kingston Whig-Standard
London Free Press
Ottawa Citizen
Ottawa Sun
Windsor Star
Quebec
Montreal Gazette
New Brunswick
Telegraph-JournalĚý
Prince Edward Island
The Guardian
The Journal Pioneer
Nova Scotia
The Chronicle Herald
The Cape Breton Post
Annapolis Valley Register
The News
Tri-County Vanguard
Truro News
saltwire.com/contact
Valley Journal Advertiser
Newfoundland & Labrador
The Telegram
Why do I need to register or subscribe to access more articles?
To enhance the App experience and provide a tailored approach, we’ve implemented a new article metering system. Anonymous users can view one article before being prompted to register. Registered users can access 3 articles before being prompted to subscribe for unlimited article access, including premium content.
Why do some articles have commenting disabled?
The decision to enable comments on certain articles and not others is at the discretion of our editorial leadership. If you would like to submit a comment to our editor, you may do so by visiting our contact page and selecting “Letter to the Editor.”
Why is commenting closed early on some articles?
We have recently made changes to our commenting times to help reduce spam in our commenting and encourage more civil conversations. If you would like to submit a comment about this change to our editor, you may do so by visiting our contact page and selecting “Letter to the Editor.”
Why is it necessary to choose properties, categories, and authors?
Selecting properties, categories and authors is optional. However, these options allow for a more personalized content experience tailored to your preferences.
Reset Password
How can I mute or unmute a commenter?
How can I mute or unmute a commenter?
To mute a commenter you must click on the commenters display name. A pop-up will appear on the right-hand side of the screen and you must select “Mute.” To view the commenters you have muted you may click on “Community” in the same pop up. You can manage the commenters you have muted in this screen.
How do I reset my password?
To enable close captioning, please click on CC in the video bar
- Click on sign in
Log into your account by clicking on the sign in link on the top right corner of our site.
- Click on forgot password
To reset your password, click on the Forgot Password link.
3. Enter your email address
In the dialog box that opens, enter your email address and proceed to check your email to receive a reset password link.
Reset password link via email
Click the Reset your password link in the email to be directed to password reset page.
5. Set a strong new password
Enter a strong new password. Making sure it’s at least 10 characters long with a mix of letters and numbers, as well as a special character.
* Please note, acceptable special characters that can be used are “$, %, #, @, &, *”
6. Reset password
Once you’ve entered a strong password with at least 10 characters, upper-case and lower-case letters, at least one number and at least one special character, continue by clicking “Reset Password.”
7. You’re all done!
Use your updated password to sign into our site.
Home Delivery Subscriptions
Can I manage my home delivery subscription online?
Does my print subscription qualify for the Digital News Subscription Tax Credit?
How are home delivery subscriptions billed?
How can I switch my subscription renewal invoice to email?
How do I activate my Online and ePaper access once I subscribe to a home delivery subscription?
How do I cancel my subscription?
How much do your subscriptions cost?
How will my payment show on my Credit Card statement?
What are your subscription offers?
What is included in a Home Delivery subscription?
What is the cancellation and refund policy?
What is the charge to receive a subscription renewal invoice in the mail?
Can I manage my home delivery subscription online?
Yes! Please follow these steps to manage your account online:
- Visit the homepage of the brand you subscribe to and find the option to “Manage Print Subscription” in the horizontal navigation bar at the top right of the page.
- Click Manage Print Subscription.
- You can schedule vacation stops, make a payment, report a delivery problem and more 
Does my print subscription qualify for the Digital News Subscription Tax Credit?
As a print subscriber, your subscription includes Online Access and ePaper regardless of whether these products have been activated. The maximum amount you can claim is $14.99 per month, plus tax, for every month your home delivery subscription was active in 2024. Postmedia’s QCJO number is Q9469016. For more information regarding the Digital News Subscription Tax Credit, please visit our Tax Credit page.
How are home delivery subscriptions billed?
You can pay for your home delivery subscription monthly or annually using any major credit card.
How can I switch my subscription renewal invoice to email?
You can sign up to receive an e-bill. An e-bill looks identical to the invoice you receive in the mail.
Click on the appropriate publication below to sign up.
National
National Post
British Columbia
The Province
Vancouver Sun
Alberta
Calgary Herald
Calgary Sun
Edmonton Journal
Edmonton Sun
Saskatchewan
Regina-Leader Post
Saskatoon StarPhoenix
Ontario
Kingston Whig-Standard
London Free Press
Ottawa Citizen
Ottawa Sun
Windsor Star
Quebec
Montreal Gazette
New Brunswick
Telegraph-Journal
How do I activate my Online and ePaper access once I subscribe to a home delivery subscription?
To activate your unlimited Online Access, visit your publication below.
National
National Post
British Columbia
The Province
Vancouver Sun
Alberta
Calgary Herald
Calgary Sun
Edmonton Journal
Edmonton Sun
Saskatchewan
Regina-Leader Post
Saskatoon StarPhoenix
Ontario
Kingston Whig-Standard
London Free Press
Ottawa Citizen
Ottawa Sun
Windsor Star
Quebec
Montreal Gazette
New Brunswick
Telegraph-JournalĚý
brunswicknews@postmedia.com
or call 1-800-222-9710Ěý
Prince Edward Island
The Guardian
The Journal Pioneer
Nova Scotia
The Chronicle Herald
The Cape Breton Post
Annapolis Valley Register
The News
Tri-County Vanguard
Truro News
Valley Journal Advertiser
Newfoundland & Labrador
The Telegram
How do I cancel my subscription?
For cancellation requests related to your current home delivery subscription, find your publication below and email or call us.
National
National Post
CustServ@nationalpost.com
or call 1-800-668-7678
British Columbia
The Province
mysubscription@sunprovince.com
or call 1-800-663-2662
Vancouver Sun
mysubscription@sunprovince.com
or call 1-800-663-2662
Alberta
Calgary Herald
mysubscription@calgaryherald.com
or call 1-800-372-9219
Calgary Sun
mysubscription@postmedia.com
or call 1-800-590-4419
Edmonton Journal
mysubscription@edmontonjournal.com
or call 1-800-249-4695
Edmonton Sun
mysubscription@postmedia.com
or call 1-866-468-5121
Saskatchewan
Regina-Leader Post
mysubscription@leaderpost.com
or call 1-800-667-8751
Saskatoon StarPhoenix
mysubscription@thestarphoenix.com
or call 1-800-667-2008
Ontario
Kingston Whig-Standard
mysubscription@postmedia.com
or call 1-866-511-1965
London Free Press
mysubscription@postmedia.com
or call 1-877-679-1999
Ottawa Citizen
mysubscription@ottawacitizen.com
or call 1-800-267-6100
Ottawa Sun
mysubscription@postmedia.com
or call 1-800-267-4669
Windsor Star
mysubscription@windsorstar.com
or call 1-800-265-5647
Quebec
Montreal Gazette
mysubscription@montrealgazette.com
or call 1-800-361-8478
New Brunswick
Telegraph-Journal
brunswicknews@postmedia.com
or call 1-800-222-9710
Prince Edward Island
The Guardian pniatlanticsupport@postmedia.com
or call 833-907-0713
The Journal Pioneer
pniatlanticsupport@postmedia.com
or call 902-918-0909
Nova Scotia
The Chronicle Herald
pniatlanticsupport@postmedia.com
or call 902-700-0133
The Cape Breton Post
pniatlanticsupport@postmedia.com
or call 782-800-6536
Annapolis Valley Register
pniatlanticsupport@postmedia.com
or call 902-700-0133
The News
pniatlanticsupport@postmedia.com
or call 902-700-0133
Tri-County Vanguard
pniatlanticsupport@postmedia.com
or call 902-700-0133
Truro News
pniatlanticsupport@postmedia.com
or call 902-700-0133
Valley Journal Advertiser
pniatlanticsupport@postmedia.com
or call 902-700-0133
Newfoundland & Labrador
The Telegram
pniatlanticsupport@postmedia.com
or call 709-800-7174
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Please visit your preferred publication’s subscription offers page via the Subscribe button at the upper right corner of the homepage when viewed on desktop, or at the top of the homepage on mobile to see features and prices.
How much do your subscriptions cost?
Please visit your preferred publication’s subscription offers page for all home delivery subscription rates and details. You can access this page via the Subscribe button at the upper right corner of the homepage when viewed on desktop, or at the top of the homepage on mobile to see features and prices.
How will my payment show on my Credit Card statement?
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What are your subscription offers?
We offer several print home delivery options. Please visit your preferred publication’s subscription offers page to see features and prices. You can access this page via the Subscribe button at the upper right corner of the homepage when viewed on desktop, or at the top of the homepage on mobile to see features and prices.
What is included in a Home Delivery subscription?
Home delivery subscribers can get the newspaper delivered to their door 5 days a week or just on the weekends. Home Delivery subscriptions include unlimited access to a publication’s website and ePaper, a digital replica of the print edition. Please visit your preferred publication’s subscription offers page to subscribe to a Home Delivery subscription. You can access this page via the Subscribe button at the upper right corner of the homepage when viewed on desktop, or at the top of the homepage on mobile to see features and prices.
What is the cancellation and refund policy?
You can cancel your home delivery subscription at any time.
Your subscription will be automatically renewed unless you contact us to cancel. Invoices for amounts owing are due upon receipt.
All home delivery subscriptions are non-refundable. You will continue to have access to the online publication, including the ePaper, until your subscription expiry/cancellation date. We cannot refund promotional offers or gift cards
Any subscription billing or payment inquiries must be brought to the attention of the publication by contacting us at the appropriate phone number below within 90 days of the charge date to be eligible for investigation and / or possible refund or credit. No refunds under $10.00 CDN.
National
National Post
1-800-668-7678
British Columbia
The Province
1-800-663-2662
Vancouver Sun
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Alberta
Calgary Herald
1-800-372-9219
Calgary Sun
1-800-590-4419
Edmonton Journal
1-800-249-4695
Edmonton Sun
1-866-468-5121
Saskatchewan
Regina-Leader Post
1-800-667-8751
Saskatoon StarPhoenix
1-800-667-2008
Ontario
Kingston Whig-Standard
1-866-511-1965
London Free Press
1-877-679-1999
Ottawa Citizen
1-800-267-6100
Ottawa Sun
1-800-267-4669
Windsor Star
1-800-265-5647
Quebec
Montreal Gazette
1-800-361-8478
New Brunswick
Telegraph-Journal
1-800-222-9710
Prince Edward Island
The Guardian
833-907-0713
The Journal Pioneer
902-918-0909
Nova Scotia
The Chronicle Herald
902-700-0133
The Cape Breton Post
782-800-6536
Annapolis Valley Register
902-700-0133
The News
902-700-0133
Tri-County Vanguard
902-700-0133
Truro News
902-700-0133
Valley Journal Advertiser
902-700-0133
Newfoundland & Labrador
The Telegram
709-800-7174
What is the charge to receive a subscription renewal invoice in the mail?
An annual fee of $26.00 will apply to subscribers who receive a subscription renewal invoice through the mail. Contact us to save $26.00 per year by switching to a pre-authorized monthly payment plan.  
Visit our 24/7 online subscriber services by following these instructions. 
1. Visit the homepage of the website of the brand you subscribe to.
2. Click Manage Print Subscription in the top right of the page, on the horizontal navigation bar.
Or call us:
National
National Post
1-800-668-7678
British Columbia
The Province
1-800-663-2662
Vancouver Sun
1-800-663-2662
Alberta
Calgary Herald
1-800-372-9219
Calgary Sun
1-800-590-4419
Edmonton Journal
1-800-249-4695
Edmonton Sun
1-866-468-5121
Saskatchewan
Regina-Leader Post
1-800-667-8751
Saskatoon StarPhoenix
1-800-667-2008
Ontario
Kingston Whig-Standard
1-866-511-1965
London Free Press
1-877-679-1999
Ottawa Citizen
1-800-267-6100
Ottawa Sun
1-800-267-4669
Windsor Star
1-800-265-5647
Quebec
Montreal Gazette
1-800-361-8478
New Brunswick
Telegraph-Journal
1-800-222-9710
Prince Edward Island
The Guardian
833-907-0713
The Journal Pioneer
902-918-0909
Nova Scotia
The Chronicle Herald
902-700-0133
The Cape Breton Post
782-800-6536
Annapolis Valley Register
902-700-0133
The News
902-700-0133
Tri-County Vanguard
902-700-0133
Truro News
902-700-0133
Valley Journal Advertiser
902-700-0133
Newfoundland & Labrador
The Telegram
709-800-7174
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